Shipping Policy — Loryse

Last updated: 2 August 2026

Thank you for choosing Loryse. Below you will find all information regarding the processing times, delivery times, shipping costs and shipping conditions for your order.

Order Processing

All orders are processed within 24–72 business hours after payment confirmation (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

During periods of particularly high order volumes or promotional periods, there may be slight delays in processing.

Delivery Times

The estimated delivery time is 5–10 business days from the date your order is dispatched.

Please note that this is an estimate. Actual delivery times may vary depending on the delivery location and external factors beyond our control. These may include customs clearance, weather conditions or exceptionally high parcel volumes experienced by shipping carriers.

Shipping Costs

Shipping is free for all orders within the United Kingdom.

If any additional charges apply in exceptional circumstances, these will be clearly displayed at checkout before you complete your order.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email, allowing you to track the current delivery status of your parcel.

If you have not received an email containing your tracking information within 5 business days of placing your order, please check your spam or junk folder first.

If you still cannot find the email, you can contact our customer service team using the contact details provided below.

Delivery Address

It is the customer’s responsibility to provide a complete and accurate delivery address when placing an order.

Loryse cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at the time of ordering.

Please therefore check your delivery details carefully before completing your order.

Delivery Delays

We make every effort to meet the stated delivery times. However, in some cases, delays may occur due to circumstances beyond our control.

In the event of a significant delay, our customer service team is available to assist you in locating your parcel and finding an appropriate solution.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible using the email address provided below.

We review each case individually and aim to provide a prompt solution, such as a replacement or refund, where applicable.

Contact

If you have any questions regarding the shipping of your order, you can contact us at any time:

Email: contactzalvya@gmail.com
Address: 60 Rue François 1er, 75008 Paris, France