LORYSE Terms and Conditions

These Terms and Conditions govern all sales made through the LORYSE website. By placing an order on the website, the customer fully accepts these Terms and Conditions.

1. Seller Information

Brand name: LORYSE
Responsible person: Alassane
Address: 60, rue François 1er, 75008 Paris, France
Email: contactzalvya@gmail.com
Registration number (SIRET): [INSERT SIRET NUMBER]
VAT number: [INSERT VAT NUMBER]

2. Products

The products offered for sale are those described on the LORYSE website, subject to availability.

Each product is presented with a detailed description. Product photographs and illustrations are provided for illustrative purposes and do not form part of the contract.

3. Orders

By completing an order, the customer accepts these Terms and Conditions.

LORYSE reserves the right to refuse or cancel an order, particularly in cases involving:

• an existing dispute with the customer;

• incorrect or incomplete information;

• suspected fraud or misuse.

Once payment has been successfully confirmed, the customer will receive an order confirmation by email.

4. Prices

All prices are displayed in Pounds Sterling (£), including applicable VAT and any mandatory taxes where required.

Shipping costs will be displayed at checkout before the order is finalised.

LORYSE reserves the right to change its prices at any time. The price displayed at the time the order is placed will apply.

5. Payment

Payment is made online using secure payment methods, including:

• Credit or debit card

• PayPal

• Other payment methods offered at checkout

The customer confirms that they are authorised to use the selected payment method.

Payment will be charged when the order is completed or confirmed.

6. Shipping

Products are shipped to the delivery address provided by the customer when placing the order.

Delivery area: United Kingdom
Estimated delivery time: 5–10 business days
Shipping costs: displayed at checkout

LORYSE cannot be held responsible for delivery delays caused by shipping carriers or circumstances beyond LORYSE's reasonable control.

7. Right to Cancel – 14 Days

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a statutory right to cancel an online purchase within 14 days of receiving the goods, without having to provide a reason.

To exercise the right to cancel, the customer must inform LORYSE of their decision through a clear statement:

Email: contactzalvya@gmail.com

The customer is responsible for the direct cost of returning the goods unless the return is due to an error for which LORYSE is responsible.

Sealed goods: For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to cancel may not apply once the seal has been removed after delivery, in accordance with applicable law.

8. Voluntary 30-Day Satisfaction Guarantee

In addition to the statutory right to cancel, LORYSE offers a voluntary 30-day satisfaction guarantee in accordance with the conditions set out in our Return and Refund Policy.

This voluntary guarantee does not affect or restrict the customer's statutory consumer rights.

9. Statutory Consumer Rights

Customers are entitled to the statutory rights provided under applicable UK consumer protection law, including the Consumer Rights Act 2015 where applicable.

Goods must be of satisfactory quality, fit for purpose and as described.

Where goods do not conform to the contract, customers may have statutory rights including, depending on the circumstances, the right to reject the goods, repair or replacement, a price reduction or a refund.

Nothing in these Terms and Conditions affects the customer's mandatory statutory rights.

10. Returns and Refunds

The conditions governing returns and refunds are described in detail in our Return and Refund Policy available on our website.

Before returning an item, the customer must contact our customer service team and request a return.

11. Personal Information

Personal information collected is required in particular for processing orders and managing the customer relationship.

Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

Further information can be found in our Privacy Policy.

12. Advertising and Cookies

Anonymised or pseudonymised information may, where legally permitted and where any required consent has been obtained, be used for audience measurement, analytics and advertising purposes, including through services such as Meta/Facebook.

Cookies and similar technologies are used in accordance with applicable data protection and electronic communications legislation, including the Privacy and Electronic Communications Regulations 2003 (PECR), as amended, where applicable.

Customers can manage their cookie preferences through the settings provided for this purpose or contact our customer service team.

13. Intellectual Property

All content on the website, including texts, images, logos, graphics, designs and other elements, is owned by LORYSE or used with the appropriate authorisation.

Any full or partial reproduction without prior written permission is prohibited.

14. Liability

To the extent permitted by law, LORYSE will not be liable for indirect losses arising in connection with the use of the website or the products.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be prohibited by law.

In particular, nothing in these Terms and Conditions limits mandatory consumer rights or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

15. Governing Law and Disputes

These Terms and Conditions are governed by French law.

However, if the customer is a consumer residing in the United Kingdom, this choice of law does not deprive the customer of any mandatory consumer protection rights that apply to them under applicable UK law.

In the event of a dispute, the parties will first attempt to reach an amicable resolution.

16. Contact

LORYSE

Address: 60, rue François 1er, 75008 Paris, France
Email: contactzalvya@gmail.com