Loryse Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, with all tags and the original hygiene protection intact, and in its original packaging. You will also need the receipt or other proof of purchase.

To request a return, please contact us at: contactzalvya@gmail.com

Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

If you have any questions regarding returns, you can contact us at any time at contactzalvya@gmail.com.

Fit Guarantee

If the size you received does not fit correctly, you do not need to return the item. We will send you the same model directly in the correct size — at no additional cost.

Simply contact us and send us a photo of the label.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item. This allows us to review the issue and find an appropriate solution as quickly as possible.

Exceptions and Non-Returnable Items

For hygiene reasons, underwear and lingerie may only be returned if they are unworn and all tags and any hygiene protection provided remain attached and in their original condition.

We cannot accept returns of worn items or items without their tags.

Gift cards are also non-returnable.

If you have any questions about whether a particular item is eligible for return, please contact us.

Exchanges

The fastest way to receive the size you need is to use our Fit Guarantee described above.

Alternatively, you may return the item and, once your return has been accepted, place a new order.

14-Day Right to Cancel (United Kingdom)

Regardless of the provisions above, for eligible online purchases in the United Kingdom, you have the right to cancel your order within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The item must be in the same condition in which you received it: unworn, with the tags and in its original packaging. You will also need the receipt or other proof of purchase.

Please note that, for hygiene reasons, the right to cancel may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.

Refunds

We will notify you once we have received and inspected your return. We will then let you know whether your refund has been approved.

If approved, the relevant amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your return was approved, please contact us at:

contactzalvya@gmail.com