Shipping Policy – LORYSE

At LORYSE, we do everything we can to ensure that your order is delivered to you quickly, transparently and securely.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing the relevant tracking information.

Delivery Time

The estimated delivery time is:

5–10 business days

The stated delivery times apply from the date of dispatch and are estimates. They therefore cannot be guaranteed.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your order.

Once your order has been confirmed, no additional shipping charges will be applied.

Order Tracking

Once your order has been dispatched, you will receive a tracking link by email.

Please make sure that the delivery address provided when placing your order is complete and accurate in order to avoid possible delivery delays.

Possible Delivery Delays

In rare cases, slight delays may occur due to circumstances beyond our control. These may include increased parcel volumes with the shipping carrier, customs clearance or exceptional events.

In the event of a delay, we recommend allowing up to 3 additional business days before contacting our customer service team.

Lost or Damaged Parcels

Please follow these guidelines when receiving your parcel:

• Check the condition of the parcel upon delivery.

• If there is any visible damage, please notify the delivery carrier immediately.

• Contact our customer service team no later than 7 days after the estimated delivery date so that we can review your case.

If your parcel is lost or damaged during transit, we will offer you either a replacement or a full refund, depending on the circumstances.

Our customer service team is available 7 days a week and usually responds within 24–48 business hours.